While any injury sustained on an aircraft can entitle you to compensation if the accident was not your fault, some types of incidents are more common than others. Airlines have a legal obligation to minimise the risk of these accidents, and when they fail to do so, they may be liable for any accidents that are caused by their negligence. Some of the most common types of accidents for which you may be able to claim include:
Injuries sustained while boarding or disembarking
Many people don't realise they can make an airline injury claim for accidents that happen before the plane takes off. Airlines are responsible for your safety while you're boarding and disembarking, including on the jet bridge, the stairs leading to the plane, and the immediate area around the aircraft.
If you trip on a damaged carpet, slip on a wet floor, or fall because of poor lighting during boarding, you may have a valid claim. Depending on the circumstances, accidents occurring during boarding or disembarkation may fall within the scope of the Montreal Convention.
Boarding accidents may happen because the airline or the airport staff are in a rush. If they fail to keep the walkways clear or don't provide enough support for passengers with limited mobility, injuries that happen as a result may be found to be the airline's fault. We'll investigate the airline operations to see if they met their safety duties during your boarding process and determine whether you're entitled to claim.
Accidents at the airport and passport control
You may also be able to bring a claim for accidents occurring within an airport. The legal basis of the claim will depend on where and how the accident occurred, and may be against the airport operator, occupier, contractor or another responsible party rather than the airline.
Airlines and airport operators have a duty to keep all areas of the airport safe for passengers. If you've suffered injuries because of a hazardous floor or faulty equipment, you may have a valid claim. Our aviation team will identify the responsible parties, whether it's the airline, the airport authority, or a private contractor.
Accidents involving overhead lockers
One of the most common causes of airline injury claims is objects falling from overhead lockers. If a locker isn't secured properly by the crew, or if it's opened and a heavy bag falls out, it can cause serious head or shoulder injuries.
In these cases, the airline is often responsible based on their duty to ensure that all luggage is stored safely and that lockers are closed securely before take-off and landing. If you've been hit by falling luggage and suffered injuries, Switalskis can help you to make an aeroplane injury claim.
In-flight injuries from hot food and drinks
While they may sound minor, burns from hot food or drinks can be very painful and leave permanent scars. These often happen because a tray is unstable, a lid isn't secure, or a crew member makes a mistake while serving. We see many airline injury claims arising from these simple mistakes, as they can result in serious injuries.
If you've experienced a burn injury on a flight, you can often make an airline injury claim. These incidents are covered by the Montreal Convention if they happen on an international flight, which means that you can make a claim in the UK even if the aircraft was over another territory or outside any national airspace. Our injury claims team will gather evidence, like photos of the burn and contact details of other passengers who saw what happened, to support your claim.