ABOUT US 

Switalskis is an award winning law firm listed in The Sunday Times Best Places to Work 2024 & 2025.

Established in 1993 by Stephen Switalskis, we began with a focus on child care law and criminal law from a single office in Wakefield.  Since then we’ve expanded to 12 locations employing approximately 400 people who provide a wide array of specialist legal services.

A career at Switalskis means being part of a firm that cares and is here for you. We’re dynamic and progressive, and we never stand still. Last year we were crowned Large Firm of the Year at The Yorkshire Legal Awards and named in the top 50 fastest growing companies in Yorkshire in the Yorkshire Growth Index.

The Role

We are looking for a Facilities Helpdesk Coordinator will be responsible for running the facilities helpdesk and supporting the effective delivery of facilities services across multiple office locations. The role will involve logging, prioritising, allocating, tracking, and closing facilities requests, coordinating reactive and planned maintenance, liaising with contractors and suppliers, maintaining compliance documentation, and supporting office services, projects, and improvements.

 This is a hands-on coordination role requiring strong organisation, clear communication, attention to detail, and the ability to manage multiple priorities across several sites.

Key Responsibilities:

• Own and manage the facilities helpdesk, ensuring requests are logged, prioritised, allocated, tracked, updated, and closed in a timely manner.
• Log and track facilities job requests using the facilities ticketing system.
• Allocate facilities requests to external suppliers or the internal facilities team.
• Keep users updated on the progress of facilities requests and provide clear communication throughout.
• Coordinate reactive and planned maintenance across multiple office sites.
• Schedule and organise supplier visits to offices.
• Liaise with contractors, suppliers, and internal stakeholders to ensure maintenance works are completed effectively.
• Update the facilities ticketing system with actions identified from fire risk assessments, legionella risk assessments, health and safety audits, and other compliance reviews

Supplier, Contractor and Office Services Management

• Respond to supplier emails, phone calls and follow up on outstanding actions.
• Support the management of key office services, including cleaning, waste, consumables, refreshments, stationery, and kitchen supplies. 
• Manage stationery and kitchen consumable orders to ensure appropriate stock levels are maintained.
• Support supplier management activity, including service performance, issue resolution, procurement activity, contract renewals, and value-for-money reviews.
• Work with contractors and suppliers to maintain a safe, clean, professional, and well-functioning office environment

Compliance, Health and Safety and Documentation

• Maintain accurate compliance, health and safety, and statutory documentation.
• Maintain an organised filing system for compliance documentation.
• Support the tracking and completion of actions arising from fire risk assessments, legionella risk assessments, health and safety audits, and similar inspections.
• Promote a positive, practical health and safety culture across all offices.
• Maintain a meter reading register for 11 buildings and submit monthly meter readings to utility providers.
• Support the Head of Operations or wider team with health and safety administration, audit preparation, and compliance follow-up activity

Projects and Continuous Improvement

• Support office projects, moves, improvements, refurbishments, and facilities-related change activity.
• Help identify practical improvements to facilities processes, supplier performance, office services, and the user experience.
• Contribute to maintaining professional, safe, efficient, and well-presented office environments. 

Candidates should have

• Previous experience in a facilities, property, office services, maintenance coordination, helpdesk, or administrative coordination role.
• Experience using a ticketing system, helpdesk system, CAFM system, or similar workflow management tool.
• Experience coordinating reactive or planned maintenance requests.
• Experience liaising with contractors, suppliers, service providers, and internal stakeholders.
• Strong administrative experience, including maintaining records, tracking actions, and following tasks through to completion.
• Experience supporting health and safety, compliance documentation, statutory records, audits, or risk assessment actions.
• Good working knowledge of Microsoft Office, particularly Outlook, Excel, and Teams.
• Experience managing office consumables, stationery, cleaning, waste, refreshments, or similar office services would be advantageous.
• Experience supporting supplier reviews, procurement activity, contract renewals, or value-for-money exercises would be beneficial.
• Multi-site facilities experience would be advantageous but is not essential.

Personal Attributes

• Highly organised, structured, and able to manage a busy workload.
• Proactive, practical, and solutions-focused.
• Confident prioritising requests based on urgency, risk, and business impact.
• A clear and professional communicator, both written and verbal.
• Customer-focused, with a helpful and responsive approach to users.
• Comfortable dealing with contractors, suppliers, and internal colleagues at all levels.
• Accurate and detail-focused when maintaining records, compliance documents, and ticketing system updates.
• Able to follow processes while also using common sense and practical judgement.
• Calm under pressure and able to manage competing priorities.
• Reliable and consistent in following up tasks through to completion.
• Positive, approachable, and willing to support a professional office environment.
• Comfortable working independently as well as part of a wider team.
• Able to travel to another office approximately once per month.

What We Can Offer

•             A supportive and collaborative working environment

•             Full training and ongoing professional development

•             The opportunity to make a real impact in the lives of vulnerable individuals

•             Competitive salary and benefits package

Working Arrangements

This role is based out of our Leeds or Wakefield office, with the option for hybrid working in line with business needs and our hybrid working arrangements.  Due to the nature of the work, a flexible and responsive approach is essential.

Click the link below to submit your application and a member of the team will be in touch. For any questions, please contact

Recruitment@Switalskis.com

Benefits

• Long Service Award days - 1 for every 2 years of service (FTE)
• Training and development
• Wellness packages
• Cashplan Scheme
• Enhanced Maternity/Paternity and Adoption pay
• Group Insurances for Life Insurance, Critical Illness and Income Protection
• Apprenticeship Funding for training and development
• Perkbox Membership
• Contractual sick pay
• All Company equipment will be supplied for Hybrid working
• Annual Bonus Scheme
• Holiday Purchase and Sell back/transfer schemes
• Staff referral bonus policy
• Company pension scheme

ABOUT US 

Switalskis is an award-winning law firm listed in The Sunday Times Best Places to Work 2024 & 2025.

Established in 1993 by Stephen Switalski, we began with a focus on child care law and criminal law from a single office in Wakefield. Since then we’ve expanded to 12 locations employing approximately 400 people who provide a wide array of specialist legal services.

A career at Switalskis means being part of a firm that cares and is here for you. We’re dynamic and progressive, and we never stand still. Last year we were crowned Large Firm of the Year at The Yorkshire Legal Awards and named in the top 50 fastest growing companies in Yorkshire in the Yorkshire Growth Index.

THE ROLE

In this role, you will work closely with our Property Development team to provide assistance to Directors and fee earners on a wide range of Property Development Legal matters.

Key Responsibilities:

• Act as a key point of contact for clients, providing day-to-day support
• Assist fee earners with property development work and client matters
• Contribute to efficient internal processes and team objectives
• Undertake fee-earning work and support the department’s profitability
• Ensure compliance with professional standards, including Solicitors Accounts Rules and ongoing law changes

This role is expected to be based at our Doncaster office on a hybrid basis.

WHAT YOU'LL BRING

Essential

• Strong written and verbal communication skills
• Relevant legal knowledge
• Excellent interpersonal and organisational skills
• Ability to manage competing priorities and work effectively in a team
• Flexible approach to work
• Proficiency in Microsoft Office (Outlook, Word, Excel) and familiarity with case management systems and time recording
  
  

Click the link below to submit your application and a member of the team will be in touch. For any questions please contact Recruitment@Switalskis.com

ABOUT US 

Switalskis is an award-winning law firm listed in The Sunday Times Best Places to Work 2024 & 2025.

Established in 1993 by Stephen Switalski, we began with a focus on child care law and criminal law from a single office in Wakefield.  Since then we’ve expanded to 12 locations employing approximately 400 people who provide a wide array of specialist legal services.

A career at Switalskis means being part of a firm that cares and is here for you. We’re dynamic and progressive, and we never stand still. Last year we were crowned Large Firm of the Year at The Yorkshire Legal Awards and named in the top 50 fastest growing companies in Yorkshire in the Yorkshire Growth Index.

THE ROLE 

In this position you will play a vital role in supporting the New Build Conveyancing team with administrative support.

Key Responsibilities:

Purchase Matters

• “Front of House” - taking initial instructions and providing accurate quotations to new clients. 
• Assisting new clients where required with digital onboarding process. 
• Overseeing, managing and dealing with the clients onboarding process 
• Performing initial checks on completed ID checks
• Processing draft contracts received from housebuilders, and sending copies to clients for information
• Applying for searches.
• Inputting information into shared team spreadsheet/task list
• Processing exchange of contract paperwork and activating home warranty certificates

Sale Matters 

• As above in relation to client onboarding.
• Checking replies to property information forms 
• Processing memoranda of sale received on open market sales
• Downloading and carrying out a basic check of title 
• Identifying and taking initial steps on elements arising from the initial title check
  
  
  This role is based from our Leeds office with a mixture of home and office working. 

What you'll bring

We’re seeking candidates who can demonstrate:

• Very strong communication skills, in particular an ability to communicate effectively with new clients who may be unfamiliar with the conveyancing process
• Excellent interpersonal and proactive team-working skills
• An ability to manage your workload and work under pressure 
• Key IT skills, including the ability to use competently Microsoft Office (Word, Excel, Outlook and Teams), and conveyancing-based Case Management Systems.
• Very strong attention to detail and levels of accuracy
• Be friendly, warm and welcoming to clients and colleagues in line with our company values.

click the link below to submit your application and a member of the team will be in touch. For any questions please contact

Recruitment@Switalskis.com

ABOUT US 

Switalskis is an award-winning law firm listed in The Sunday Times Best Places to Work 2024 & 2025.

Established in 1993 by Stephen Switalski, we began with a focus on child care law and criminal law from a single office in Wakefield. Since then we’ve expanded to 12 locations employing approximately 400 people who provide a wide array of specialist legal services.

A career at Switalskis means being part of a firm that cares and is here for you. We’re dynamic and progressive, and we never stand still. Last year we were crowned Large Firm of the Year at The Yorkshire Legal Awards and named in the top 50 fastest growing companies in Yorkshire in the Yorkshire Growth Index.

THE ROLE

You will support our Mental Health and Court of Protection teams, working closely with fee earners to provide high-quality administrative support and ensuring the smooth day-to-day running of the department. You will also be a point of contact for clients, delivering a professional and welcoming experience.

Key Responsibilities

• Providing administrative and secretarial support to the Mental Health and Court of Protection teams
• Audio typing, file management, and maintaining accurate records
• Managing diaries, telephone calls, and correspondence
• Handling client enquiries, including new enquiries, in a professional manner
• Supporting the efficient daily operation of the department

This role is based in our Wakefield office. Initially, the role will be office-based, with the option to work 1–2 days from home once you are fully trained and comfortable in the role.

What You’ll Bring

Essential

• Strong organisational skills with excellent attention to detail
• Confident communication skills, both verbal and written
• Good typing skills and IT literacy
• Ability to manage confidential information appropriately
• A flexible, team-focused approach to work

Desirable

• Experience working in a solicitor’s practice
• Familiarity with legal case management systems (including CCMS)
• Experience using legal word processing software

Click the link below to submit your application and a member of the team will be in touch. For any questions please contact Recruitment@Switalskis.com