Shop and supermarket accident claims

Shop and supermarket accident claims

For getting your life back on track

If you've recently experienced an accident in a shop or supermarket that wasn’t your fault, you're likely feeling a mix of emotions - frustration, confusion, and maybe even feeling a little overwhelmed. At Switalskis, we specialise in all different types of personal injury accident claims. Our team is dedicated to helping you get through this challenging time and claim the compensation you deserve.

Accidents like this can disrupt your life in many ways. It's not just about the physical injuries; it's also about the emotional toll and the financial burden that comes with it. That's why we're committed to offering a comprehensive service that goes beyond legal advice. We aim to get you the compensation you deserve, but we also provide emotional support and practical guidance to help you get back on your feet.

Trust is vital when choosing a legal partner, and we've built our reputation on years of successful claims and satisfied clients. We're transparent and empathetic, and we have a strong track record to back it up.

Ready to make your shop or supermarket accident compensation claim? Reach out to us on 0800 138 0458, or contact us through the website.

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How Switalskis can help you

When you're dealing with the aftermath of an accident in a shop or supermarket, you need more than just a law firm; you need a supporter who understands what you're going through. That's where Switalskis comes in. We're not just here to file paperwork and negotiate with insurance companies. We're here to listen, guide and advocate for you every step of the way.

Here's what you can expect from working with us:

  • We'll navigate the complexities of the legal system on your behalf, handling every aspect of your case with industry-leading expertise. We'll gather all the details of your case and put together the strongest case to support your shop or supermarket accident claim.
  • We’ll take the time to understand your circumstances, making sure that our strategy is tailored to meet your specific needs.
  • We recognise the emotional toll that a personal injury can take, and we're here to support you emotionally throughout the process.
  • We offer a range of funding options, including no win, no fee claims, so that you can pursue your claim without any financial stress.

Our team of legal experts has years of experience in handling shop and supermarket accident claims, from minor slips and trips to more serious injuries. We'll start by offering you a free initial consultation to assess the specifics of your case. From there, we'll lay out a clear roadmap for your claim, helping you understand what to expect at each stage.

We're committed to fighting for your rights and securing the best possible outcome for your case.

Read what our clients had to say about the help they received from Switalskis

What kind of shop or supermarket accidents can I claim for?

Compensation claims for accidents in shops or supermarkets are brought for a wide variety of reasons. If you’ve been injured due to a failure to properly protect your safety, you may have grounds to make a claim.

Here are some examples of shop and supermarket accidents for which you might be able to make a claim:

Slips and trips : these are some of the most frequent causes of accidents, with examples including spills that weren't cleaned up properly, or an uneven floor surface not being properly repaired or signposted.

  • Falling objects: if a product falls from a high shelf, or a light fixture drops from the ceiling, these can cause serious injuries.
  • Faulty equipment: this could be anything from a broken shopping trolley to an escalator that suddenly stops, causing you to trip or fall.
  • Poor signage: a lack of proper warning signs around wet floors or ongoing work can lead to accidents.
  • Inadequate lighting: poorly-lit areas can make it difficult to see hazards, increasing the risk of an accident.
  • Obstructed walkways: boxes or stock left in aisles can be a tripping hazard.
  • Car park incidents: slips, trips and falls can also happen in car parks, especially when they're not properly maintained.
  • Employee negligence: this could involve being struck by a staff member who is moving stock or operating machinery without due care.

The key point to remember is that if the accident was due to someone else's negligence, such as the shop or supermarket failing to uphold safety standards, then you may have a right to claim. Each case is unique, so you should speak to Switalskis to determine if you have a valid claim. We're here to help you understand your rights and guide you through the process.

What are my rights when making a shop or supermarket accident claim?

Understanding your rights is important when you're considering making a shop or supermarket accident claim. In the UK, various laws and regulations protect consumers and guarantee that public spaces, like shops and supermarkets, are safe environments.

For example, the Occupiers' Liability Act 1957 law states that the occupier of a premises - in this case, the shop or supermarket - has a duty of care to keep visitors safe. If they fail in this duty and you're injured as a result, you may have the right to make a shop or supermarket accident compensation claim.

The Health and Safety at Work Act 1974 may also be relevant in these cases. This primarily focuses on employee safety, but also extends to anyone who could be affected by a company's activities, including customers. Supermarkets and shops must adhere to safety standards to prevent accidents, and if they fail to do so, they could be liable for legal action.

Understanding your rights and the relevant laws can empower you to make an informed decision about pursuing a claim. At Switalskis, we're committed to providing you with the information and support you need to navigate this process successfully.

What evidence will I need to make a shop or supermarket accident compensation claim?

Gathering evidence is a vital step in making a successful shop and supermarket accident compensation claim. The more comprehensive and detailed your evidence, the stronger your case will be. Here's a rundown of the types of evidence that can support your claim:

  • Photographs and videos: take photos or videos of the accident scene, capturing any hazards like wet floors, faulty equipment or poor signage. If possible, photograph different angles and include a timestamp.
  • Witness statements: if anyone saw the accident happen, their account could be vital to your claim. Collect names and contact details of witnesses who can support your version of events.
  • Medical records: visit a healthcare provider as soon as possible after the accident. The medical records will not only document your injuries, but also establish a link between the accident and your injuries. Keep all medical bills and prescriptions as well, as these can be used to help recover any out-of-pocket losses and expenses you have experienced.
  • Accident reports: most shops and supermarkets have a procedure for recording accidents. Make sure an accident report is filled out and request a copy. This serves as an official record and can be useful later.
  • CCTV footage: many shops and supermarkets have CCTV cameras. You have the right under the Data Protection Act 2018 to request this footage, as it can serve as impartial evidence of the accident.
  • Personal account: write down your own detailed account of the accident as soon as you can, while the events are still fresh in your mind. Include any conversations you had with staff or witnesses.
  • Correspondence: keep a record of all interactions you have with the shop or supermarket and any insurance companies, including emails, letters and phone call logs. This can help demonstrate your attempts to resolve the issue and can be useful if the case goes to court.
  • Financial records: keep track of any expenses you've had to deal with as a result of the accident, such as travel costs to medical appointments or loss of earnings. These can be included as part of your compensation.

Collecting evidence may seem daunting, but you don't have to do it alone. We're here to guide you through each step, making sure you have the best possible chance of a successful supermarket accident claim.

What is the process for making a shop or supermarket accident claim?

Navigating the legal process for a supermarket accident claim can seem complex, but we're here to simplify it for you. Here's a step-by-step guide to help you understand what's involved:

Step 1: Initial consultation

The first step is to get in touch with us for a free initial consultation. During this meeting, we'll assess the details of your case, explain your rights, and discuss the likelihood of a successful claim. This is your chance to ask questions and get a clear understanding of the process involved.

Step 2: Establishing your claim

Once we've agreed to take on your case, we'll start gathering evidence. This includes medical records, witness statements and any other documentation that can strengthen your claim.

Step 3: Notifying the defendant

After gathering all necessary evidence, we'll formally notify the shop/supermarket about your intention to claim.

Step 4: Negotiation

Once the defendant has been notified, the negotiation phase begins. Many cases are settled out of court through negotiations. We'll fight to get you the best possible compensation, keeping you updated throughout the process.

Step 5: Court proceedings (where necessary)

If a settlement can't be reached, the case may go to court. This is rare, as most cases are settled through negotiation; if a hearing is needed, we'll represent you in court, presenting all the evidence and arguments to secure the best outcome for you.

Step 6: Settlement and compensation

Once the claim is settled, either through negotiation or court proceedings, you'll receive your compensation.

Each case is unique, so the timeline and specifics may vary. However, you can rest assured that we'll be with you every step of the way, making the process as smooth and stress-free as possible.

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How much compensation could I claim for a shop or supermarket accident?

We understand that one of the first questions on your mind is likely about the amount of compensation you could receive. While we can't provide an exact estimate, we can give you a general idea of what factors come into play when determining compensation amounts.

  • The severity of your injuries, as more serious injuries will usually lead to a higher compensation payout.
  • Any costs for medical treatment, including doctor visits, medication and any specialised treatment you may need, now or in the future.
  • Loss of earnings, if you've had to take time off work due to your injuries, or if your ability to work in the future has been affected.
  • The pain and emotional distress caused by the accident, as assessed by medical professionals.
  • Any travel expenses for medical appointments, costs for home modifications if your mobility is affected, or other out-of-pocket expenses directly related to the accident.

It's important to consult with us to get a more specific understanding of what you could claim, based on the details of your particular case. While the process may seem complex, we're here to make it as straightforward as possible, so that you can get the compensation you deserve.

How are accident in shops and supermarket claims funded?

Switalskis is dedicated to making sure that nobody is stopped from making a compensation claim by any concerns about the costs. This is why we handle most of our personal injury claims through a no win, no fee arrangement. 

Also known as a conditional fee agreement (CFA), you won't have to pay any legal fees upfront with a no win, no fee claim, and you'll only pay if your claim is successful. The fee is usually a percentage of the compensation you receive; we’ll clarify this with you in advance, so there won’t be any unexpected charges later on.

We're here to help you find the best funding option for your situation, making the process as smooth as possible. Speak to Switalskis, and we’ll help you work out if there are any other funding options available.

How long do shop and supermarket accident claims take?

The time it takes to settle a shop or supermarket accident claim will vary depending on several factors. Here's a breakdown of what can influence the timeline:

  • The complexity of the case - simple cases where liability is clear-cut can often be resolved in a matter of months, while more complex cases can take longer.
  • The time it takes to gather all of the necessary medical evidence, especially if you need to wait for a specific diagnosis, or for injuries to heal to assess their long-term impact.
  • How long it takes for the defendant to respond to the claim.
  • The duration of the negotiations.
  • Whether your claim goes to court, and how long it takes to get a hearing date.

We understand that this can be a stressful time, and you're keen to resolve matters as quickly as possible. We’ll always strive to resolve your claim as quickly as possible, without compromising on the quality of service you receive, and we'll keep you updated at every stage.

To get started, give us a call today on 0800 138 0458, or contact us through the website. We're here to listen, understand and support you every step of the way.

Our shop and supermarket claims specialists

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Louise MoorePortal Co-ordinator
Photo of Kelly Homar
Kelly HomarSenior Associate Chartered Legal Executive
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Robert FrostChartered Legal Executive
John McQuaterDirector and Solicitor Advocate
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Why Switalskis?

Choosing the right legal team for your shop or supermarket accident claim is vital. Here's why Switalskis should be your go-to choice:

Clarity in complexity

Legal matters can be complicated, but we pride ourselves on making things as clear as possible for you. We break down the jargon and explain each step of the process in straightforward terms. Our aim is to make your journey through the legal system as smooth and understandable as possible. We're not just about providing expert legal advice; we're about doing this in a way that you can easily understand.

Empathy at every step

We know that an accident like this can turn your life upside down. That's why we approach every case with genuine empathy. We take the time to understand your situation, your concerns, and your hopes for the outcome. We're not just here to represent you legally; we're here to support you emotionally as well.

Expertise you can trust

When you're making a shop or supermarket accident claim, you want experts by your side. Our team is highly skilled, with years of experience in personal injury law. We stay updated on all the latest legal developments to make sure you get the best representation. We're committed to achieving the best outcomes, and our track record speaks for itself.

Championing your rights

At Switalskis, we're all about standing up for what's right. We're not afraid to go the extra mile to get the outcome you deserve.

What are the types of personal injury claims?

Personal injury claims come in various shapes and sizes, each with its own set of rules, challenges and considerations. At Switalskis, we've got the expertise to handle a wide range of personal injury claims. Here's a quick rundown of the various types of personal injury claims we can help you with:

Find out how Switalskis can help you

If you've suffered an injury in a shop or supermarket accident due to someone else's negligence, you may be entitled to claim compensation. Switalskis has extensive experience in handling shop and supermarket accident claims, and we'll help you achieve the outcome you deserve.

To find out how to start the shop and supermarket accident claim process, call Switalskis today on 0800 1380 458 . Alternatively, you can contact us through the website to learn more. We're here to guide you every step of the way, making the process as straightforward and stress-free as possible.

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