Call our helpline
1. Call the dedicated PM helpline
Call 0800 012 9085 . Your call will be directed to a senior member of the team straight away.
2. Initial triage
We review your situation, including the chain, property details and any factors that could affect your ability to proceed.
3. Introductory call with a senior lawyer
A senior lawyer will talk through your case in detail - including timelines, chain complexity and any potential issues - so you can make an informed decision quickly.
4. Instruction and next steps
If it’s appropriate to move forward, we’ll confirm the fixed fee, explain the process clearly and begin work immediately to help you progress towards exchange.
Important: If contracts have already exchanged or a deposit has been paid, your options are usually limited.