Lisa Whitfield is a Paralegal within the Serious Injury team, supporting clients who have suffered life-changing injuries and helping to progress claims through the Ministry of Justice (MoJ) Portal process. She has over 17 years of experience within the industry.

• Assisting with the management of personal injury and serious injury claims.
• Reviewing, analysing and collating medical records and other key evidence.
• Supporting the progression of MoJ Portal claims from inception through to settlement.
• Liaising with clients, insurers, medical experts and other professionals involved in claims.
• Preparing documentation and evidence to support successful case outcomes.
• Applying extensive legal administration and client care experience to ensure claims are progressed efficiently and accurately.
• Providing practical support to clients and senior colleagues throughout the claims process.

Having built a successful career within the legal profession, Lisa has developed a reputation for her exceptional organisation, attention to detail and commitment to client care.

APPROACH

Lisa is committed to delivering a professional, organised and client-focused service. She understands that pursuing a personal injury claim can be a challenging experience and takes pride in providing clear communication and practical support throughout the process.

Drawing on her experience within the legal profession, Lisa approaches every matter with empathy, attention to detail and a determination to ensure clients receive the highest standard of service. Her thorough approach to evidence gathering, helps support the successful progression of claims.

EXPERIENCE

Lisa has over 17 years of experience, allowing her to gain valuable knowledge across a variety of areas. Her experience includes:

• Working within the legal profession, including legal secretarial and client support roles.
• Managing and organising large volumes of medical records and supporting evidence.
• Supporting solicitors and fee earners on serious injury and personal injury claims.
• Providing efficient case management support, ensuring matters are progressed effectively while maintaining excellent standards of client care.
• Legal administration experience.
• Strong organisational and communication skills.
• Developing expertise in MoJ Portal claims handling.