What happened

As a personal injury solicitor, I have seen first hand how catastrophic these incidents can be, not only physically, but emotionally and financially. Injuries sustained in bus accidents can range from broken bones and psychological injury to serious brain injury and, in the most tragic cases, death.

Over the years, I have represented passengers injured in a wide variety of circumstances. Each case highlights the vulnerability of passengers who have no control over the vehicle they are travelling in. Unlike drivers, bus passengers cannot anticipate hazards or brace for impact. When something goes wrong, it is often the passenger who suffers the most.

In my practice, I have handled claims involving sudden and unnecessary emergency braking, collisions caused by driver error (including erratic driving and excessive speed), buses colliding with pedestrians, and doors closing on passengers. I have acted in cases where passengers have fallen down stairs because the driver pulled away too soon, passengers have fallen from the bus when doors shut on them, and cases involving fatal injuries caused by driver negligence.

Buses also tend to carry a high number of elderly passengers, who are particularly vulnerable to serious injury. Many of these cases share a common theme: the injured person simply trusted the driver to keep them safe.

I have represented bus injury claims up to trial on the issue of liability and have succeeded in the High Court. Bus passenger injury claims are rarely straightforward and often depend on key evidence held by the bus operator, such as onboard CCTV footage and telematics data. It is therefore critically important for injured passengers to report the incident to the driver at the time and obtain details of the bus and driver.

I have seen numerous claims fail because CCTV evidence was unavailable, often because the injured person did not want to cause a fuss or felt embarrassed about delaying other passengers. Unfortunately, it is the injured person’s responsibility to prove their case against the bus company, and liability must be established on the balance of probabilities. Where an incident is not reported, proving fault can become extremely difficult. In my experience, CCTV evidence is of critical importance in bus passenger personal injury claims.

Why this matters

One of the most important aspects of my work is reassuring clients that they are not “making a fuss”. Many passengers are reluctant to pursue a claim, particularly where symptoms seem minor at first. However, injuries often develop over time, and the impact on employment, mobility, and daily life can be significant. Securing appropriate treatment, rehabilitation, and compensation is not just a legal process, it is a human one.

What continues to motivate me is seeing the difference that early legal advice and proper representation can make. Taking prompt action often helps secure vital evidence, resolve issues of liability, and allow the focus to shift to recovery and rehabilitation. These outcomes reinforce the importance of raising awareness about passenger rights and the legal duties owed by bus operators and their insurers.

If you or someone you know has been injured in a bus-related incident in London, seeking early advice from a specialist personal injury lawyer can make all the difference. I am always open to connecting with individuals, professionals, and organisations who want to better understand this area of law or need guidance in pursuing a bus accident serious injury claim .