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Top tips for managing business disputes

By Sarah Naylor

Published In: Business Services

In the world of business, disputes are an inevitable reality. Whether you're a small start-up or an international company, conflicts can arise from various sources, posing challenges to the smooth operation of your business. Below, we explore the types of disputes that businesses commonly face and provide valuable tips on both avoiding and effectively managing these conflicts.

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Types of disputes and tips for tackling them

Contract Disputes:
  • What are they: these disputes arise when parties involved in a contract have disagreements regarding the terms, conditions, or performance outlined in the agreement.
  • Tips: Clearly define expectations, responsibilities, and deliverables in a written contract. Regularly review and update contracts to ensure relevance.
Employment Disputes:
  • What are they: Issues related to employment contracts, workplace discrimination, wrongful termination, or wage disputes fall under this category.
  • Tips: Ensure you have employment contracts in place. Develop comprehensive and fair employment policies and follow these. Establish effective communication channels and grievance procedures for your staff. Don’t ignore staff issues.
Intellectual Property Disputes:
  • What are they: Conflicts over patents, trademarks, copyrights, or trade secrets can arise when businesses believe their intellectual property has been infringed upon.
  • Tips: Conduct thorough research before developing or using intellectual property. Obtain proper legal protection for your creations and make sure your rights are protected in the written contract.
Customer Disputes:
  • What are they: Customers may dispute product quality, service delivery, billing errors, or other issues related to their interaction with the business.
  • Tips: Provide clear product/service information, transparent pricing, and responsive customer service. Establish a dispute resolution process.
Owner Disputes:
  • What are they:  Disagreements between business partners/owners concerning decision-making, profit distribution, or the overall direction of the company.
  • Tips: Clearly outline roles and responsibilities in partnership or shareholder agreements. Foster open communication and address issues promptly.

Tips for Avoiding Disputes:

Clear Communication:

Whether your dispute is with an employee, customer, supplier, landlord or co-owner, establishing transparent communication channels always provides the best platform for avoiding such disputes at the outset. Clearly articulate expectations, policies, and procedures and contract documentation.

Comprehensive Contracts:

Draft well-defined contracts that address potential areas of disagreement. Clearly outline terms, conditions, and dispute resolution mechanisms.

Risk Assessment:

Regularly assess potential risks and vulnerabilities in your business. Proactively identify and mitigate potential sources of conflict.

Legal Support:

Consult with legal professionals when creating contracts, policies, or addressing potential legal issues. An ounce of prevention is worth a pound of cure.

Ways to deal with disputes:


This is crucial for any business. Keep detailed records of all contract, communications, transactions and agreements. These documents can serve as crucial evidence in resolving disputes.

Mediation (professional or informal):

Explore the potential to resolve a dispute using mediation before taking further steps. This can be informal by the parties in dispute getting together to try and work things out, or more formal by engaging a professional mediator, who can add their impartial perspective which can be invaluable in finding common ground and solutions. These methods can often save on time and resources particularly financial.


Litigation is a more formal process for dealing with a dispute and will most often involving instructing a legal professional to assist you. The legal process for dealing with disputes can be complex, lengthy and costly unfortunately but if other options have been explored and a dispute cannot be resolved, this may be the remaining option.

Learning from Disputes:

Treat disputes as learning opportunities. Conduct post-resolution evaluations to identify root causes and implement preventive measures for the future, particularly if the dispute relates to employees or customers post-dispute evaluation can be a really useful tool to avoid the same thing happening again.

Whilst disputes are an inherent part of the business landscape, proactive measures can significantly mitigate their impact. By fostering clear communication, comprehensive planning, and a commitment to resolution, businesses can navigate the complexities of disputes and emerge stronger on the other side. Remember, the key lies not only in avoiding conflicts but also in effectively managing and learning from them.

To discuss disputes, dispute prevention or any aspect of running your business, contact Sarah Naylor at or call 01302 320621.


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Sarah has over 18 years’ experience in the legal sector. She is a Director and Solicitor as well as the Head of our Commercial and Disputes team

Director and Solicitor

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