Victoria Thackstone is a Litigation Executive in the Therapy and Adult Abuse Department.
For over 15 years, Victoria Thackstone has helped vulnerable people who have been abused by, or have received negligent treatment from, Health and Social Care professionals who should have been helping them. As well as being a member of CILEx (Chartered Institute of Legal Executives), Victoria is a member of ACAL (Association of Child Abuse Lawyers) and APIL (Association of Personal Injury Lawyers).
Victoria began her legal career in 1999, and has worked within a specialist injury team since 2002, providing essential legal advice and support. As a Litigation Executive in the Therapy and Adult Abuse department at Switalskis, Victoria specialises in cases relating to abuse (sexual and non-sexual) of adults, typically in a healthcare, mental health or psychotherapy/counselling setting. She also deals with cases that involve abuse of elderly people in care homes.
Victoria works closely with Mark Hollinghurst, Head of the Department, who pioneered cases in relation to professional abuse of adults over 20 years ago.
Victoria also has responsibility for reviewing the conduct of files in respect of the Law Society’s Lexcel quality scheme, ensuring that all cases are dealt with in accordance with the scheme’s expected high standards.
Contact Victoria Thackstone on 01302 279745 or send her an email.
We asked Victoria:
Q: What does your job involve day-to-day?
A: A variety of work from taking the first initial contact from a potential therapy/adult abuse Client to achieving a settlement for them and all the steps in-between. I also assist with the creation of and implementation of internal systems to ensure our services are delivered to a consistently high standard. No two days are the same.
Q: What do you enjoy most about your job?
A: Providing much needed help and legal support to people who have been through awful events perpetrated by someone in whom they put their trust. It is a pleasure to see clients change over time, becoming stronger and accepting that what happened was not their fault and that they are not to blame. It is satisfying to know that by assisting people in these claims we have in some way helped them to restore their faith and trust in professionals when it was a “professional” who caused the initial harm.
Q: What do you do in your spare time?
A: Spending time with my family, reading, listening to music and being out in the countryside with my animals.